Frequently Asked Questions (FAQ's)

How can we help?

In this section, we answer the questions most frequently asked by our customers. The FAQ's are grouped into the sections listed on the bottom as well as the most recently updated questions.

Most Asked Questions

•	Why is my receiver not showing Dolby Tru HD, Dolby Plus, DTS-Master, and DTS-HD when the disc is showing that it supports those formats?
•	What is the best video connection that I can use for my TV monitor?
•	When I connect my cable/satellite box via component through the receiver and use HDMI from the receiver to my TV it displays 720p when the broadcast is 1080i. Why is that happening?
•	Is it normal for your unit to become fairly hot?
•	How do I connect my Satellite receiver to my A/V receiver?

Recent Questions

•	What is the maximum HDMI cable length that you recommend?
•	I’m unable to access my Vtuner service on the Internet Radio Preset section. How do I restore Vtuner service to the receiver?
•	What is the best video connection that I can use for my TV monitor?
•	Are DVDs categorized by region and will all regions play back on my Onkyo DVD player?
•	I am not getting any bass out of my subwoofer when playing back a Dolby Digital soundtrack from my favorite DVD when played back through my HT-R500/TX-SR500 receiver.

FAQ Categories

•	Cassette Players
•	CD Players
•	DVD Players
•	General Information
•	Multimedia
•	Net-Tune
•	Receivers
•	Remote Control
•	ShopOnkyo
•	Speakers
•	Home Theater Systems
•	Warranty
•	XM Radio

Contact Information
Who can I contact with questions about my Onkyo product?

You may use our feedback form to send us your questions or comments or contact our Corporate Headquarters at:

Onkyo USA Corporation
18 Park Way
Upper Saddle River, New Jersey 07458
Tel: 201-785-2600 | 800-229-1687
Fax: 201-785-2650

Hours:
M-F 9am-5pm ET

Product Support Team Hours:
M-F 9am-8pm | Sat-Sun 10am-4pm ET